We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at store@ydz.ca. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Exchanges for other sizes in the same product are not subject to any additional shipping costs. To start an exchange, please reach out via email to store@ydz.ca with your order number in the subject line.

Because we cannot hold inventory for exchanges, we recommend placing a new order for that size and returning the old one to ensure you get the size you need.

Please read below for more details:

CANCELLATIONS

Apparel Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at store@ydz.ca

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at store@ydz.ca. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods such as Venmo & ‎Interac e-Transfer®. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

TCG REFUNDS/CANCELLATIONS

Ineligible Items

• Any opened products, especially Pokémon TCG products
• Graded cards and ungraded singles
• Gift cards
• Product listings that include exclusionary language

Damages, Missing Items, or Other Issues

Please inspect your order upon receiving it and contact us at store@ydz.ca within 24 hours if there are any issues such as damage, missing items, or other issues with the order. You must include photos of the product, the packaging, and the shipping label. 

Inquiries made after 24 hours of receiving the order will not be eligible for refunds or replacements. Please note, some products do come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc. We will not ship an item if the manufacturer defects are excessive, therefore we cannot offer any sort of refunds for minor manufacturer defects. 

Returns

Returns are subject to a 20% re-stocking fee.

We have a 14-day return policy for eligible items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can reach out to us at store@ydz.ca. If your return is accepted, you will then receive instructions on how to send the item(s) back to us. Customers are responsible for paying the return shipping cost unless otherwise agreed upon. We will send you a return label and refund you within 3 business days of receiving the unopened product after subtracting the cost of the return label. 

Items sent back to us without first requesting a return will not be accepted.

Refunds can only be processed to the original payment method used to place the order. If you no longer have access to the original payment method, you must contact that payment provider in order to receive your funds. Refunds can take up to 7 business days to appear on your statement in most cases.

Lost Mail

We encourage customers to pay for the shipment level that best fits their needs. All shipments are insured for up to $200. If a shipment is lost or stolen, we cannot guarantee a refund from the shipping carrier.